Refund Policy

1. Service-Based Work

HeptaLab provides professional services involving time, strategy, creative work, campaign management, consulting and marketing implementation.

Because work may begin immediately after a project starts, refunds may depend on the stage of work completed.

2. Advertising Spend

Advertising budgets paid to Meta or other advertising platforms are separate from HeptaLab service fees.

HeptaLab cannot refund advertising spend that has already been spent by an advertising platform.

3. No Refund Based Solely on Performance

Advertising performance can be affected by many factors outside HeptaLab's direct control.

A campaign not achieving a client's expected number of sales, leads or revenue does not automatically qualify for a refund.

4. Cancellation Before Work Begins

If a client requests cancellation before agreed work has started, the refund request may be reviewed based on the circumstances of the engagement.

5. Work Already Completed

Where strategy, consultation, creative work, setup, campaign work or other agreed services have already been completed, fees relating to completed work may not be refundable.

6. Refund Requests

Clients requesting a refund should contact HeptaLab with details of the service purchased, payment information and the reason for the request.

Refund requests will be reviewed based on the agreement, work completed and circumstances of the project.

7. Chargebacks

We encourage clients to contact HeptaLab directly to attempt to resolve billing concerns before initiating a payment dispute or chargeback.

8. Changes to This Policy

HeptaLab may update this Refund Policy when necessary. Updates will be posted on this page.

9. Contact

For questions regarding payments or refund requests, please contact HeptaLab through our official communication channels.